Privacy Policy

We collect information you provide, information created while you use Udhari, and limited technical information needed to operate and protect the service.

• Account details such as your name, username, email address, phone number, and password credentials in protected form.
• Business profile details, customer or business connections, addresses, and role information.
• Ledger content such as transactions, products or services, units, quantities, prices, balances, payment status, and confirmation history.
• Technical and usage information such as device, browser, IP address, timestamps, diagnostics, and security events.
• Messages and details you send when you contact support.

We use information to provide, maintain, secure, and improve Udhari. This includes creating your account, displaying the correct balances and transaction histories, managing connections, processing confirmations, responding to support requests, and communicating important service or policy updates.

• Operate and personalise the service for your selected personal or business role.
• Detect misuse, prevent fraud, troubleshoot errors, and protect accounts.
• Understand service performance and improve features and usability.
• Meet legal, regulatory, and contractual obligations where they apply.

Udhari is designed around connected customer and business records. Information related to a shared connection or transaction may be visible to the people or businesses involved so they can review balances, entries, and payment status. Please enter only information you are authorised to record and share.

We do not sell personal information. We may share limited information with service providers that help us host, secure, support, analyse, or deliver Udhari, subject to appropriate obligations. We may also disclose information when required by law, to protect rights and safety, during a business reorganisation, or at your direction.

We use reasonable administrative, technical, and organisational measures intended to protect information against unauthorised access, loss, misuse, or alteration. No internet service can guarantee absolute security, so you should use a strong, unique password and keep OTPs and account credentials private.

We retain information for as long as needed to provide the service, maintain legitimate business and security records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods can vary depending on the type of information and why it is held.

Depending on where you live, you may have rights to access, correct, export, restrict, object to, or request deletion of certain personal information. You can update some profile information inside Udhari. For other requests, contact us using the details below. We may need to verify your identity before completing a request.

Udhari is not intended for children who cannot legally consent to use an online service in their location. If you believe a child has provided personal information without appropriate permission, please contact us.

We may update this Privacy Policy as the service or applicable requirements change. We will post the revised policy here, update the date above, and provide additional notice when a change is material and notice is required.

For privacy questions, requests, or concerns, email the address below with the subject “Privacy request”. Please do not send passwords, OTPs, or unnecessary sensitive financial information.